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Coinbase Pro Exchange Platform Design and Usability

The Coinbase Pro trading platform is okay for those who like simplicity and who have no need for charting or performing technical analysis. The order options are suitable for most average traders, and it is easy not to get overwhelmed by all the additional features available on other crypto exchanges.

Due to the platform being so simplistic, many Coinbase Pro users prefer using the Coinbase Pro app over the web platform, which has been designed very well.

Coinbase designed the Coinbase Pro trading platform to be quite ergonomic and user-friendly with everything traders need being conveniently placed on the main screen. As mentioned earlier, the Coinbase Pro exchange is not suitable for traders who need charting functionality and lacks the advanced order functionality found on other crypto exchanges.

Deposits and Withdrawals at Coinbase Pro

Coinbase and Coinbase Pro are both great options for fiat on and off-ramp support for users who use USD, GBP, or EUR. For users who want to avoid exchange rates and would like to use a different currency, I would recommend Binance as they support over 50 currencies.

For the currencies listed, here are the supported methods for deposits and withdrawals:

• USD- ACH transfers can be done for free for US residents. International customers can send USD bank wires via the SWIFT network, which comes with a $10 fee for deposit and $25 fee for withdrawal.
• GBP- Clients located anywhere can fund their account with GBP from a bank account using the Faster Payments network. Deposits are free, withdrawals cost 1 GBP.
• EUR- Clients located anywhere can fund their account with EUR from a bank account using SEPA transfers. This comes with a 0.15 EUR fee for both deposits and withdrawals.

Coinbase Pro Customer Support

Customer support is one of my favourite criteria to cover and I often feel it is an afterthought, which it definitely shouldn’t be! When you are dealing with money, or digital money, if something goes wrong and your trading platform decides to throw a temper tantrum, quick access to support can be the difference between losing a few dollars and losing everything.

Many traders don’t consider the importance of support until 💩 hits the fan, and by that time it may be too late.

I will borrow from a personal story here back from my trading days when I used to actively trade stocks, forex, commodities and crypto. I was using a platform, which shall remain unnamed, and was trading crude oil. I was scalping so I would often place a trade first quickly, then add in my stop-loss once the trade was open. The platform glitched and would not allow me to place a stop loss, or close my trade. Talk about a heart attack moment! Pretty sure I aged about a decade in those harrowing minutes.

The company had amazing support, I phoned them and within minutes they were able to go in and close my trade at my request. Ten minutes later the price of oil went far beyond where I would have placed my stop loss and I would have lost the entire value of my account if it wasn’t for the crack support team. Not all heroes wear capes, sometimes they sit on the other end of a telephone line.

So yeah, when trading, good customer support can be of the utmost importance, so how does Coinbase stack up?

Well… not brilliantly, to be honest. With all the fees they are charging customers, it would be nice to see them spend more on scaling and training support members. While most crypto exchanges have been blasted for poor customer support during the 2021 bull run as everyone was caught off-guard, many exchanges invested heavily into improving their support team while Coinbase repeatedly gets criticized for poor support year after year.

Coinbase Pro has pretty poor customer support access for the Pro exchange. While Coinbase support is okay, with contact methods being in-app chat support, email, online, and even phone support, support for Coinbase Pro can only be done by filling out their email support form. It would be nice to see them include things like chat and phone support for Coinbase Pro as well.

To their credit, Coinbase Pro has a very well-built out FAQ and self-help section that covers everything users need to know, so if you are someone who likes to help yourself and find your own answers, this is something Coinbase did pretty well.

This may be a bit petty on my part to point this out, but I found this incredibly frustrating when doing my research for this article. If anyone from Coinbase is reading this, you guys seriously need to sort out your indexing and search algorithm on the help site, I don't want to play Where's Waldo when searching for simple answers

I would search “withdrawal fees” and receive articles on the Coinbase card and direct deposit, but no articles on withdrawal fees at all. I searched “how to open an account” and was directed to an article about crypto taxes. Searching “fiat fees” took me to articles about ordering the Coinbase card for EU and UK residents, and this went on and on… So, pro-tip for anyone trying to find Coinbase help articles, search in Google for them instead as Google does a better job finding the articles than searching the Coinbase help site.